Tesla FAQs

Tesla Model 3, Model Y, and Cybertruck

All Access sent by Premium Connectivity or a Wi-Fi Connection. Tesla Premium Connectivity or active Wi-Fi connection required. Premium Connectivity sold separately by Tesla. Learn more about Tesla’s Premium Connectivity Plan.

Tesla Model S, Model S Signature, and Model X (if SiriusXM equipped)

Model S, Model S Signature and Model X (if equipped) are equipped with SiriusXM satellite radio. Tesla Premium Connectivity or a Wi-Fi connection is not required to access SiriusXM in these vehicles.

Tesla Model 3, Y, and Cybertruck

Tesla Model 3, Y and Cybertruck owners may be eligible for a three-month trial to our premium level service. No credit card required.

Your trial must be activated in-vehicle and cannot be activated outside of the vehicle. Premium Connectivity or an active Wi-Fi connection is required. Premium Connectivity sold separately by Tesla. Learn more about Tesla’s Premium Connectivity Plan.

1. Install the latest update (2024.44.25) via Wi-Fi connection.
2. Once the software update is installed, the SiriusXM Icon will display within Media Sources.
   a. A blue dot underneath the app indicates a new app.
3. Open the SiriusXM app and select Listen Now.
4. Accept the terms and conditions.
5. Enjoy SiriusXM in your car or connected devices with the SiriusXM app
   a. The remaining days in trial will display under the Subscription tab.

Tesla Model S, Model S Signature, and Model X (if SiriusXM equipped)

Model S and Model X owners may be eligible for a three-month trial to our premium level service. A trial subscription is only available to customers without an existing SiriusXM subscription.

1. Contact SiriusXM at 1-888-539-7474.
   a. You will need your Radio ID number, under the Subscription tab.
2. Once activated, tap the SiriusXM button from your in-car center touchscreen.
   a. If you can’t hear SiriusXM channels, select the SiriusXM Subscription tab for instructions to resend your radio signal.

Tesla Model 3, Y, and Cybertruck

1. Open SiriusXM in your Tesla and navigate to the Subscription tab.
2. Scan the QR code.
3. Create your SiriusXM Account.
   a. Use an alternate email if you subscribed previously.
4. Download the SiriusXM app.
5. Enjoy SiriusXM during your trial on connected devices with the SiriusXM app.

Tesla Model S, Model S Signature, and Model X (if SiriusXM equipped)

1. After your trial is activated, create your SiriusXM app credentials using your email.
2. Download the SiriusXM app.
3. Enjoy SiriusXM during your trial on connected devices with the SiriusXM app.

1. Open SiriusXM in your Tesla and navigate to the Subscription tab.
   a. Requires Premium Connectivity or an active Wi-Fi Connection. Premium Connectivity sold separately by Tesla. Learn more about Tesla’s Premium Connectivity Plan.
2. Scan the QR code.
3. Follow the steps in your browser to subscribe.
   a. Use an alternate email if you subscribed previously. Model 3, Model Y and Cybertruck cannot connect to existing accounts.

Model S, Model S Signature, and Model X (if SiriusXM equipped)

1. Open SiriusXM in your Tesla, navigate to the Subscription tab and note your Radio ID.
2. To subscribe, reference this Radio ID when you sign up online or call SiriusXM at 1-888-539-7474.
3. Once subscribed, open SiriusXM in your Tesla.
   a. If you can’t hear SiriusXM channels, select the Subscription tab for instructions to resend your radio signal.

1. Connect to an active Wi-Fi connection.
2. Ensure software is up to date by installing the latest over-the-air update (2024.44.25).
3. Once the software update is installed, the SiriusXM Icon will display within Media Sources. Indicated with a blue dot.

Use the core navigation bar at the top right of the screen to browse For You, Music, Talk & Podcasts, Sports, Library, and Subscription tabs.

You can also use the voice or keyboard search options.

At this time, current subscriptions cannot be transferred to these models.

Please chat or call 1-855-346-8182 and a representative can assist with purchasing and activating a subscription after your trial.

Trials and extended service plans programs (usually purchased from your dealer or that come with a new vehicle) cannot be transferred. At this time, Lifetime subscriptions cannot be transferred, however we expect this capability to be available and will notify all Lifetime subscribers via email once the capability is available

At this time, these Tesla models cannot be added to an existing account. We are working on system enhancements to allow this capability.

In the meantime, please enjoy our 3 month free trial. When you are ready to continue service after your trial, you will need to create a new, additional account using a different email than your current account. These accounts can be consolidated at a later date for your convenience.

If you need assistance with the activation, please chat or call 1-855-346-8182.

Your Tesla has a unique radio ID. There’s no need, nor capability, to log in inside your car.

All vehicles require their own subscription.

Included with the Tesla 2024 Holiday software update, SiriusXM can now be accessed directly through head-unit in your vehicle. This is a different technology than our app-only service where you log in to the mobile app. This new service gives you the best experience in your vehicle plus a new streaming login for SiriusXM. Your existing streaming credentials cannot be used with this service.

Your Tesla has a unique radio ID. There’s no need, nor capability, to log in inside your car.

All vehicles require their own subscription.

Included with the Tesla 2024 Holiday software update, SiriusXM can now be accessed directly through head-unit in your vehicle. This is a different technology than our app-only service where you log in to the mobile app. This new service gives you the best experience in your vehicle plus a new streaming login for SiriusXM. Your existing streaming credentials cannot be used with this service.

Tesla Model 3, Model Y, and Cybertruck

Call 1-855-346-8182 for assistance. Your plan cannot be modified online at this time.

Tesla Model S, Model S Signature, and Model X

1. Log on to the Online Account Center.
2. Navigate to the Subscriptions tab.
3. Choose Manage next to your plan.

A SiriusXM audio entertainment plan is required in the Model 3, Model Y and Cybertruck. Model 3, Model Y, and Cybertrucks cannot connect to existing accounts.

All vehicles require their own subscription. Included with the Tesla 2024 Holiday software update, SiriusXM can now be accessed directly through head-unit in your vehicle. This is a different technology than our app-only service where you log in to the mobile app. This new service gives you the best experience in your vehicle plus a new streaming login for the SiriusXM. Your existing streaming credentials cannot be used with this service.

All Access gives you all of SiriusXM’s programming, so you can take advantage of all our exclusive content. We have two compelling introductory offers available: A $5 per month for 12 month offer, or an extended promotion for $9.99 per month for 24 months. These rates are significantly discounted from the regular $24.99/month price point.

At this time, Lifetime subscriptions cannot be transferred, however we expect this capability to be available and will notify all Lifetime subscribers via email once the capability is available.

1. Open SiriusXM.
2. Navigate to the Subscription tab.
3. Radio ID will display.

An email address can only be tied to one active subscription at a time. If the email is currently on an active account, it cannot be used and you will need to use a different email address. We are working on system enhancements to enable the use of an existing email address and plan consolidation for your convenience.

A variety of factors can impact SiriusXM’s performance in the car. Attempt the following steps to resolve:

1. Check that your Tesla’s internet connection is active via your Premium Connectivity subscription or Wi-Fi.
2. Check connectivity signal strength.
3. Close SiriusXM by switching audio sources.
4. Restart touchscreen.
5. Perform a Power cycle.

Please add your favourite music and shows to your library using the circular plus icon. Model 3, Model Y, Cybertruck cannot connect to existing account libraries at this time.

• Model 3, Model Y, Cybertruck owners please chat or call 1-855-346-8182.
• Model S and Model X owners please chat or call 1-888-539-7474.